Every time a patient steps down, their story stays behind.
Featherglass is the clinical memory platform forbehavioral health. We build the longitudinal clinical record that travels with the patient across providers, care teams, and every level of care, so the receiving clinician knows who is coming before the patient arrives.
BUILT FOR HIGH-ACUITY BEHAVIORAL HEALTH PROGRAMS · INPATIENT · RESIDENTIAL · PHP · IOP
The behavioral health system was designed for episodes. Your patients live in continuums.
The Transitions Data Drop
When a patient steps down from inpatient to PHP or outpatient care, critical context doesn't travel with them. Diagnostic history, forensic evaluations, and prior treatment decisions are buried in static PDFs — or never sent at all.
Admissions Reconstruction Time
Your admissions team spends hours rebuilding complex patient histories from fragmented faxes and phone calls — often hundreds of pages of prior records — before the first clinical decision is made. The patient's story exists. It's just buried. And the decisions made without it carry real clinical risk.
The Harm of Retelling
Patients with complex trauma are asked to retell their history to every new clinician during the step-down process. This is not a documentation inconvenience. It causes harm.
The Cost of Fragmentation
Fragmented care is not only a clinical failure. It is a financial one. We call it the Fragmentation Tax: the measurable excess cost imposed on every stakeholder when clinical history cannot travel with the patient.
A 2015 analysis found that high care fragmentation was associated with $4,542 in excess annual healthcare costs per patient. A 2023 systematic review across 1.1 million patients found spending nearly double that of coordinated care patients ($10,396 versus $5,854 annually).
Both figures point to the same structural reality: the cost is not in the care. It is in the reconstruction.
The Within-Program Blind Spot
In a high-acuity PHP or IOP, a patient may see five different clinicians in a single day. If a patient has a difficult moment in group at 10am, the therapist at 3pm is often the last to know. This isn't a documentation failure. It's a coordination failure — one that happens inside your own program, every day, regardless of what EHR you're running.
Frandsen et al., 2015; Joo et al., Nursing Open, 2023 · 1,109,958 patients across 10 studies
"A recent JAMA study of over 8,000 clinicians exposed the limits of first-generation basic ambient scribes yielded a nearly negligible gain of just 16 minutes per shift, while completely failing to reduce after-hours 'pajama time.' The true administrative burden isn't typing — it's chart synthesis, context gathering, and prior record review.
— Rotenstein et al., JAMA, April 2026
saved per shift on documentation
a 10% reduction in one task — while total EHR burden barely moved
Rotenstein et al., JAMA, April 2026 · 8,581 clinicians
reduction in after-hours documentation
"pajama time" was statistically unchanged — the problem everyone bought a scribe to solve
Rotenstein et al., JAMA, April 2026 · 8,581 clinicians
"Time savings may be reallocated to other patient care activities, such as... conducting medical record review."
Rotenstein et al., JAMA, April2026
Basic transcription barely moves the needle.
To cure clinical burnout, you have to solve fragmentation.
The first clinical memory platform built for behavioral health.
First-generation scribes capture information.
Featherglass builds clinical knowledge.
Ambient Encounter Capture
Turn natural clinical dialogue into structured, compliant progress notes, intake evaluations, and daily assessments. Featherglass works quietly in the background across care contexts, allowing providers to remain fully present while generating complete documentation.
Longitudinal Clinical Memory
Every captured encounter builds on what came before. Patient histories, symptom progressions, and prior clinical decisions remain continuous and defensible. When care teams or institutions change, the context travels with the patient — eliminating the need for manual chart reconstruction.
Advanced Clinical Synthesis
Generate complex documents that require true clinical synthesis. Import prior records and PDFs; Featherglass weaves them together with recent encounters to instantly draft discharge summaries, psychological testing reports, and step-down care narratives.
The Differential Update
At the moment of transition, clinicians do notneed the full record. They need to know what has changed and what matters now. The Differential Update surfaces the clinically relevant delta: new diagnoses, medication changes, trauma disclosures, risk changes, and outstanding clinical questions, drawn from the full longitudinal record and delivered at the point of transition.
This is not efficiency for efficiency’s sake.
It is operational clarity in service of better care.
Featherglass is a shared clinical workspace, not a fax machine with better branding.
For the first time, every treating provider across your continuum — regardless of facility or EHR — can access, annotate, and build on the same longitudinal patient record, securely and in full HIPAA compliance.
YOUR DISCHARGE PLANNER CAN SEND A LIVING CLINICAL STORY.
NOT A FAX. NOT A STATIC PDF.
Built for programs where the stakes of clinical continuity are highest.
Featherglass is purpose-built for behavioral health by clinicians and system leaders who understand the clinical, operational, and regulatory realities of care.
We bring discipline to documentation without sacrificing note quality—or clinical meaning.
High-Acuity Programs and the Networks They're Part Of
High-acuity programs and the networks they're part of — where patient transitionsare frequent, clinical narratives are dense, and information loss is a daily liability. Whether you operate a single residential facility coordinating with outside PHP and outpatient providers, or a multi-site system spanning the full continuum, if your patients cross organizational boundaries, Featherglass was built for you.
We deliver
Specialty Trauma, Eating Disorder & Youth Programs
Populations where being asked to retell their history at every transition isn't just inefficient — it's a harm your program is positioned to prevent. Programs requiring coordination with schools, pediatricians, forensic evaluators, and families — where portable, secure record sharing is both a clinical imperative and a competitive advantage.
Patients and Their Care Teams
Featherglass is built for patients too. Through the patient portal, patients can see who has access to their record, control what is shared and with whom, and extend access to a new provider the way they would share a document. Consent is architectural, not administrative. For the first time, patients do not need to be the go-between for their own care.
Featherglass is not designed for generalhospital systems without behavioral health focus, or low-acuity outpatient-onlypractices.
How Featherglass Works
Ambient Encounter Capture
A clinician starts a session. Featherglass runs in the background. When the session ends, a structured, compliant note is ready for review — built from the natural dialogue of the encounter, and informed by everything documented before it. A complex assessment that knows what prior assessments and measure reports have already established. Progress notes that don't start from scratch. No interruption to the clinical relationship. No paperwork at the end of the day.
Longitudinal Clinical Memory
When a patient steps down from residential to PHP, the receiving clinician doesn't start from scratch. They open a continuous clinical timeline — organized and queryable. The admissions reconstruction conversation that used to take two hours doesn't happen. The clinical picture is already there.
Advanced Clinical Synthesis
A patient with eighteen months of treatment history across three facilities needs a step-down care narrative. Featherglass pulls from the full longitudinal record — prior PDFs, imported records, and every captured encounter — and drafts the document in moments. The clinician reviews, refines, and signs.
When the receiving team opens the patient record, they don't see a stack of documents. They see a synthesized care view — goals, risk factors, key supports, and personal strengths, drawn from every visit linked to that patient's record. A synthesis that reflects the patient's actual history, not the fraction of it that arrived by fax.
Clinical Intelligence Search
Ask Featherglass a question the way you'd ask a colleague. Every answer is sourced — each result tied back to the encounter, the date, and the provider who documented it. Not a keyword search. A queryable clinical knowledgebase.
Featherglass is not a replacement for your EHR, and it is not a health information exchange. It is the knowledge infrastructure layer above both. Featherglass is a shared clinical workspace, not a fax machine with better branding.
Your EHR documents what happened in your facility. It was designed for that, and it does it well. Health information exchanges route records between EHRs — when those EHRs choose to participate, and when the receiving facility is equipped to receive them.
Fewer than 1 in 5 behavioral health facilities currently participates in a health information exchange. For those that do, routing is not synthesis. A 400-page PDF that arrives by secure transmission still requires hours of manual reconstruction before the first clinical decision can be made.
Featherglass reads from whatever sources are available. It synthesizes them into a coherent longitudinal narrative. It makes that narrative present at the moment of care, not buried in a file.
Your existing systems do not need to change. Featherglass sits alongside them.
Chang & Owusu-Mensah, 2026 (19% HIE participation in behavioral health)
Insiders Building With You.
Featherglass was founded by psychiatrists, psychologists, and system leaders who have operated at the highest levels in behavioral health.
We are not outsiders building for you.
We are insiders building with you.
Ben is a board-certified psychiatrist who spent a decade in two of the most demanding behavioral health environments in the country: a nationally-referred specialty program for complex trauma, and an urban addictions clinic — both in Baltimore. In both settings, he observed the same architectural failure: patients arrived with consequential histories that the information system had no mechanism to carry. He founded Featherglass to solve that problem at its structural root. He remains active as a clinician, a researcher, and a teacher.
.png)
Matt is a psychologist, health system operator, and researcher whose work centers on building high-quality, cost-efficient behavioral health systems of care. He serves as Clinical Director at Headway. He previously served in a senior administrative role in McLean Hospital and Mass General Brigham Health System.
Enterprise-Grade Security
Your data is protected by the same rigorous standards required by the health systems your programs are part of.
HIPAA-Compliant
Our infrastructure meets and exceeds HIPAA standards, with multilayer security controls and continuous monitoring.
End-to-End Encryption
All information is protected with AES-256 encryption, both in transit and at rest.
Custom Governance
Configure permissions to align with your organization's specific compliance and data-governance requirements — including 42 CFR Part 2 consent architecture for programs treating substance use disorders.
Ready to stop losing the patient story?
See how Featherglass carries the clinical narrative across every transition, every provider, and every institution — without replacing your existing systems.