Featherglass helps specialty behavioral health teams turn complex histories into reviewable clinical work. The record carries forward across clinicians, care teams and every level of care, so the receiving clinician knows who is coming before the patient arrives.

The problem

01The problem

A complex patient may see 8 to 10 different doctors in a year.

At every transition, their history starts over.

Each level of care opens a new record. The history stays behind at every step.

Transitions

The history stays behind

When a patient steps down from inpatient to PHP or outpatient care, the diagnostic history, forensic evaluations and prior treatment decisions stay buried in PDFs, or are never sent.

Admissions

Admissions starts with reconstruction

Your team spends hours rebuilding a history from faxes, phone calls and hundreds of pages of records before the first clinical decision. Decisions made without that history carry real clinical risk.

Patients

Retelling causes harm

Patients with complex trauma are asked to retell their story to every new clinician. This is not a documentation inconvenience. It causes harm.

Cost

The Fragmentation Tax

Highly fragmented care is associated with $4,542 in excess healthcare costs per patient each year.

Frandsen et al., 2015, a study of privately insured patients with chronic conditions

We call it Systemic Amnesia. A system with no memory of its patients.

02The solution

Featherglass is the memory the system is missing.

One clinical history, carried forward through every transition.

A note records a session. Featherglass carries the history to the next clinician.

03The platform

How Featherglass builds clinical memory.

Each session adds to the record, and every document starts from it, so the work gets easier at every step and the next clinician starts ahead.

  1. Ambient capture

    Featherglass works in the background of the session and drafts a structured progress note, intake evaluation or daily assessment. Clinicians stay present with the patient.

  2. Complex intake

    Upload long outside records, including scans and handwriting. Featherglass organizes them into an intake picture to review, with the supporting source material alongside.

  3. Treatment summaries

    Draft discharge summaries, testing reports and step-down narratives from the whole course of treatment, ready for a clinician to review and edit.

  4. Shared record

    One record the treating team works from, and authorized colleagues can contribute to. The next clinician starts from what is already known, not from a blank page.

Clinicians review and edit AI-generated drafts, with supporting source material there to check.

See the full platform

04In practice

A synthetic patient example

One patient. Four moments.

Elena leaves a behavioral health hospital and goes back to evening shifts. Four clinicians in four organizations work from one record, and one thread runs through it: her sleep, her medication routine and what helps.

01 · Oct 9, discharge

Different clinicians. One treatment story.

As Elena leaves the hospital, Featherglass drafts her treatment summary from the psychiatry, psychotherapy and social work notes. Her clinician reviews and edits it before it goes with her.

FeatherglassDocument review

Treatment Summary

Elena Brooks · Draft for clinician review

Psychiatric Course

Elena reported improved mood with consistent treatment. Evening shifts disrupted sleep and medication routines. The team reviewed these barriers with her.

Psychotherapy Course

Elena engaged more readily when sessions began with a clear plan. Written summaries helped her revisit coping strategies between visits.

Social Work

Morning visits conflict with her work schedule. Her sister offered transportation for afternoon appointments.

Transition Plan

Carry forward the treatment response, routine-related barriers and communication preferences. Afternoon follow-up was requested; appointment arrangements remain unconfirmed.

02 · Oct 16, before the visit

One question. A grounded answer.

Before seeing Elena, her new psychiatrist asks what has changed in therapy since discharge. The answer draws on her therapist’s note and the discharge summary, with each source there to check.

FeatherglassAI-assisted record search

What has changed in therapy since discharge?

Sleep and routine

At discharge, sleep had improved with a consistent routine.2 After returning to evening shifts, Elena reported disrupted sleep.1

Treatment follow-through

She described missed medication doses when her routine changed.1

What helps

Written plans help her revisit coping strategies between visits.1

Sources · 2

1
Psychotherapy progress noteMaya Chen, LCSW-C · Oct 14, 2026
2
Discharge summaryAmara Lewis, MD · Oct 9, 2026

03 · Oct 16, in the visit

The history becomes useful.

The Focus View brings forward what this visit needs: what has changed, her goals, who supports her and the questions worth asking today.

FeatherglassClinical context for the next encounter

Elena Brooks

Focus View

Focus ViewLibraryLife Story
Clinical Picture

Sleep and mood worsened after a change to evening shifts. Morning appointments have become harder to attend.

Treatment Goals

Restore a workable sleep routine.

Maintain attendance during step-down care.

Key Supports

Sister can help with afternoon transportation.

Patient prefers written plans to review at home.

Talking Points

How is the new work schedule affecting sleep?

Does the follow-up plan fit her transportation options?

04 · Oct 16, after the visit

Four practices. One record.

The psychiatrist adds his note to the record her hospital team, therapist and nutritionist already share. When someone new joins her care, the record can be shared with them too.

Featherglass

Elena Brooks

Shared patient record

Share record
Focus ViewLibraryLife Story
Ask about Elena’s care…
  • Psychiatry follow-upDaniel Reed, MD · Independent practiceReviewed the therapist’s update on evening shifts and missed doses.
  • Psychotherapy progress noteMaya Chen, LCSW-C · Linden CounselingEvening shifts disrupted sleep. Written plans helped Elena maintain her routine.
  • Nutrition consultationSofia Patel, RD · Cedar NutritionIrregular meal timing followed the change in work schedule.
  • Discharge summaryAmara Lewis, MD · Harbor House Behavioral HospitalMood and sleep improved during treatment. Afternoon follow-up was requested.

Each clinician starts from what the last one knew. We call it deep coordination: the history, the reasoning and the open questions travel with the patient, from hospital to community practice and between everyone who treats her.

05What it changes

Clinical work · organizational value

What deep coordination changes for your organization.

Clinicians sharing the history, reasoning, changes and open questions they need to act well, across outpatient clinicians, community teams, programs and hospitals.

Work the platform supportsWhat it means for your organization

Preparing notes, histories and treatment summaries

Less repeated reconstruction and documentation work, and more capacity for clinical work.

Sharing clinical understanding

Less chasing and repetition, and better preparation for encounters and handoffs.

Coordinating referrals, admissions and discharges

A stronger basis for timely decisions, and dependable relationships between referring and receiving teams.

Supporting complex care across organizations

More useful clinical and care-management effort, with relevant knowledge available to the people who need it.

What it means for programs

06Who it's for

Programs · clinicians

Built for the teams who receive the patient next.

  • For programs

    Hospitals, residential, community and specialty programs

    Complex intake from the records a patient arrives with, treatment summaries at every step-down, and one record shared by the teams that hand patients to one another, including community behavioral health organizations and CCBHCs.

    For programs
  • For clinicians

    Private practices and clinicians who treat complex histories

    Notes from the session, outside records organized with supporting sources, and summaries to review and edit. Built by a psychiatrist and a psychologist.

    For clinicians

07Why we exist

Psychiatry · psychology

The clinicians were skilled and attentive. The system they worked in was built to forget.

Dr. Benjamin Israel's clinical work has spanned inpatient psychiatry, specialized trauma care and addiction treatment. In every setting, patients arrived after years of care elsewhere, and almost none of it came with them.

With Dr. Matthew Robinson, a psychologist and health system operator, he founded Featherglass to give care a memory, one that gets stronger at every transition.

Benjamin Israel, MD
Benjamin Israel, MDFounder and CEO

Board-certified psychiatrist whose experience spans inpatient psychiatry, specialized trauma care and addiction treatment at leading behavioral health institutions. 2025 Pierre Janet Award.

Matthew Robinson, PhD
Matthew Robinson, PhDCo-founder

Psychologist and health system operator. Clinical Director at Headway, and formerly in senior administration at McLean Hospital and Mass General Brigham.

About Featherglass

08Trust

Security · privacy · control

Clinicians stay in control of the record.

Behavioral health records carry the strictest privacy rules in medicine. Featherglass is designed around them.

Clinician-reviewed

Clinicians review and edit AI-generated drafts.

Notes and summaries start as drafts. Clinicians correct, rewrite or remove anything before they use them.

Supporting sources

The source material is there to check.

Reviewers can open the supporting source material a draft draws on, the sessions and documents behind it.

Private by design

Built for the strictest records in medicine.

HIPAA compliant, with AES-256 encryption in transit and at rest. Our 42 CFR Part 2 policies shape every feature.

Request security documentsOur security and privacy approach

09Resources

Reading

Read more about the problem we're solving.

White paper

Beyond the AI Scribe

Featherglass's white paper on clinical memory in behavioral health.

 Series

The Myth series

Five common beliefs about behavioral health records, and why each one falls short. By Dr. Israel.

 Glossary

The words we use

Clinical memory, Systemic Amnesia, the Fragmentation Tax and more, in plain language.

Let's talk

Meet the team · twenty minutes

Bring us your hardest transition.

Meet the Featherglass team. See the platform on the admissions, handoffs and summaries your clinicians handle now, or bring a harder workflow you haven't solved yet.

For programsStart a conversationHospitals, residential, community and specialty programs. Choose a time to meet the team.Meet the team For cliniciansRequest accessPrivate practices and small groups. Tell us about your practice and we'll reply by email with the next steps.Request access